I freakin' give up with these people. After fighting with these people for over a week now here's where it stands...
I have copied JB on this. He will vouch for the fact that I can become quite cantakerous when not
taken seriously. I start out polite, but when I must PROVE that I may be right I tend to get a
little testy. It is my opinion I should be taken seriously and my complaints carry the same weight
as the biggiest customer you have.
Just for grins and to reinforce my assertion there is a problem on host 10.0.6.40 I created a new
database and populated it with the tables and data from the old database. This new database resides
on host 10.8.13.18. I would invariably be able to generate lags within 5 minutes of browsing the
forums in the past. With the database on the new host (10.8.13.18) pages are loading in the 1-3
second range. ALL pages, all forums, even those you claim were large (ahem). Previously I may have
waited as much as 140 seconds or more, and at times would either time out or Firefox would simply
attempt to save the page as PHP file since the server did not parse it properly. This in itself is
a bit of a security risk if you think about it.
I do not like being treated as if I were a moron, and usually only ask for help when it is not
possible to solve a problem on my own.
Let me put this in simple terms.
THERE IS A PROBLEM ON HOST 10.0.6.40 CAUSING SERIOUS LAGS AND DB ERRORS. IF IT IS NOT THE HOST IT
IS THE INTERNAL ROUTING BETWEEN PUBLIC IP 64.202.163.76 AND THE RESERVED IP 10.0.6.40.
Am I torqued? Of course I am. I hate being blown off. I DO NOT use IE, Outlook, or AOL and should
not be treated as such.
BTW, please turn off that awful Outlook formatting and save it for people that cannot read plain
text, those that need bright text and background colors as well as pretty images to get the
message.
Neal Kesyer for Jonhn Buccola
Site Maintenance
www.matsumoku.orgAnd their reply...
I apologize for any miscommunication that has occurred. Unfortunately, at this time we are unable to replicate any slowness, either via a browser or via the database. We've tested the load on the server you're using and the database sever you're accessing and haven't found any issues at this time. This does not negate the fact that there may have been a heavy load during the time you experienced these issues. Unfortunately, periods of slowness like this may occur due to to the nature of using a shared server as resources are shifted around to accommodate everyone. If this issue continues, we can best resolve it by having you contact us directly by phone to troubleshoot it in real time. Again, my apologies for any frustration this has caused. Please let us know if we can help any other way.
I made it QUITE CLEAR (in all caps no less) that I had MOVED the database from the problem machine to a different one. Of COURSE they found no problems because they were checking the WRONG MACHINE!!!
Oh, and did they turn off that awful Outlook Express formatting? NO! I cannot stand OE, or the pretty (pronounced gaudy) e-mails it generates.
Sorry, but I only have so much patience and can only handle stupidity in small doses. Anything larger or more frequently causes a rash.
At least for the time being we are back up to normal speeds. I have been monitoring regularly over the last 9 hours and things still seem to be as they should be. Time will tell.